REFUND & RETURN POLICY
Last updated: August 29, 2026
CONTACT US
One Love Paper Co.
Email: shop@1lovepaper.com
Mailing address: 2443 Fillmore St. #380-7415, San Francisco, CA 94115
For questions about returns, refunds, or exchanges, please email shop@1lovepaper.com and include your order number.
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OVERVIEW
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
NON-RETURNABLE ITEMS
The following items cannot be returned or refunded:
• Gift cards
• Digital downloads and printable PDF products (delivered electronically)
• Personalized or customized products
PARTIAL REFUNDS
In certain situations, only partial refunds are granted:
• Any item with obvious signs of use
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a reasonable number of days.
LATE OR MISSING REFUNDS
If you have not received a refund yet:
1. Check your bank account again.
2. Contact your credit card company — it may take some time before your refund is officially posted.
3. Contact your bank — there is often processing time before a refund appears.
If you have done all of this and still have not received your refund, please contact us at shop@1lovepaper.com.
SALE ITEMS
Only regularly priced items may be refunded. Sale items cannot be refunded unless required by law or the item is defective.
EXCHANGES
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, email shop@1lovepaper.com with your order number and a description of the issue.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
RETURN SHIPPING
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
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Questions about this policy? Contact us at shop@1lovepaper.com.
